Refund policy

Cancelling the beginner course

• Before the course starts: you can cancel at no cost and get back everything you paid.
• After the course starts: you can still cancel at any time. You pay only for the services you have already received, plus a penalty of no more than $50 or 10% of the price of the services not yet received, whichever is less.
• Instalments that are not yet due are cancelled. [CONFIRM WITH CLIENT]
• How online theory already completed is counted as a service received: [CONFIRM WITH CLIENT].

Refresher lessons

• Unused hours in a prepaid package are refunded under the same rules as the beginner course.
• To cancel or reschedule a single lesson, please give at least 48 hours’ notice (business days). Late cancellations and no-shows are subject to a $50 fee.

SAAQ road test car rentals

• To receive a full refund, return the rental coupon issued to you to Omega Driving School. No advance cancellation notice is required.
• If the SAAQ moves or cancels your test, we move your rental to the new date at no charge, or refund it if we can’t.
• If the problem is on our side (vehicle issue, instructor unavailable), you choose between a new date and a full refund.
• If the SAAQ refuses your test for a reason within your control (no valid permit, late arrival, missing documents), the rental is not refunded. [CONFIRM WITH CLIENT]

SAAQ fees

Fees you pay to the SAAQ are not collected by Omega, so we cannot refund them. Contact the SAAQ directly.

How to cancel or ask for a refund

Write to info@omegadrivingschool.com or bring a written notice to your branch, with your name, course and branch. You can also use the cancellation form attached to your contract.

We refund you within 10 days of receiving your cancellation, using your original payment method. [CONFIRM WITH CLIENT]